Service Innovations For Works Councils

Fraunhofer IAO and ver.di limbering up for qualification concepts operating works councils and staff councils focus not only the interests of the employees, but their knowledge is also required when it comes to the introduction of new forms of work organisation or to the introduction of new technologies. So far, consult advocacy limited but mostly on innovations that are developed in a central location in the company and implemented, for example when it comes to the introduction of new working concepts in manufacturing. With the increasing importance of service innovation in the future but very new for operating and staff councils challenges. Because service innovations are often linked to the transformations of value chains, or they are the result of decentralized innovation at the customer interface. They occur mostly in the form of sudden organizational change processes and by the employees as to be taken out change processes perceived. With the aim of operating and The Fraunhofer IAO together with the Services Union ver.di now developed a qualification concept, which enables it to recognize the complex interrelationships between service innovations fit for service innovations to make in the future, staff councils.

The participants also learn how service innovations actively can be designed with through inclusion of employees and advocacy. The concept is tailored to industry-specific and will start for the sectors of trade, transport and financial services. The concept also in the area should be made available to a pilot and test phase with operation and staff councils in these industries. More information:… Tobias Hug, Fraunhofer IAO