Almato Hin

Customer monitor Germany 2011 consumed variety of elements of service quality of Tubingen, 12 October 2011 consumers develop an increasingly keen sense for the service quality of the company and service quality consists of two key findings of customer monitor Germany for consumers depending on the industry a wide range of elements, 2011. Filed under: Sen. Sherrod Brown. Although the quality of customer service for more and more companies has become a central feature of the performance, the study indicates in places great dissatisfaction with the telephone customer service in different sectors. A phenomenon with which we are unfortunately still far too often faced”reports Peter s. Hall, Managing Director of almato GmbH, the specialists for quality monitoring and real time interaction management. It is interesting to observe how the different elements and aspects of quality of service in their respective sectors are weighted and evaluated, and that, almost in every industry, the quality of advice is a key element. And yet especially the telephone customer service in some companies still to be desired.” Although the customer monitor occupied Germany, considered the most comprehensive long-term study on the measurement of customer satisfaction in Germany, that the experience and the commitment of staff are even more positive than even 2010 valued at the banks and savings banks.

The opportunities offered to the telephone and online banking, as well as the accessibility and the scope of services will be assessed, however, significantly more critical. Similarly, it looks in the mobile industry. Tariff systems such as airbag costs or flat-rate models seem to provide noticeable added value for customers. The clients in turn reward this with a higher loyalty rate. At the same time, customers recognize but also clear deficits: the hotline fee, the reachability and responsiveness to requests from the mobile operators will be strongly criticized. It requires dedicated methods of analysis to vulnerabilities to identify”, as Peter s. Hall next.

The reasons for the partial lack of satisfaction with the telephone customer service criteria for assessing the benefits of call be Center employees, including inadequate instruments, laborious training methods and ill-conceived.” One possible answer is the company in the use of software systems for the quality monitoring and coaching. Ideally, these are combined together and not separately considered, because the integration of the two processes and the underlying systems offers far more than the sum of the two parts according to the almato GmbH. Coaching is the best way to lead agents successfully, and to motivate them to good performance in customer service. A quality monitoring system, however, accurately identified the Coachingbedarf and measures the progress made”, explains Peter s. Hall. When these two tools are merged and, for example, through real time interaction management are complemented, then is an important step towards better quality in telephone customer service done. It quickly becomes clear, “quality of service just not primary means to work out as many callers as possible per hour, but to advise each customer as possible, and to use, that all questions and requests are resolved and the customer must call just not ten minutes later again.” The almato GmbH offers innovative solutions, the customer service center is put in a position to achieve optimum results from every single customer contact. The focus of business activities is in performance management. Software solutions are available for real time interaction management, quality monitoring, pure voice recording, e-learning and customer satisfaction survey with integrated analysis and reporting tools.

Supreme Commerce

Supreme shop: More sales through perfect product presentation and an optimal user interface of Cologne, 25.08.2011 with new designs and a further optimized trailer concept offers Supreme (www.supreme.de/ shop) from immediately even small online vendors the opportunity to design a shop at the agency level intervention deep in the Pocket. Dealers want to sell, not design or programming. Therefore we make now even easier and more comfortable setting up and operating a professional Web store them”, says Philipp Kraft, founder and CEO of Supreme NewMedia. We put great value on intuitive development and the new possibilities in the shop design will meet the highest requirements. We offer the stage, the screen and the technology. Our customers lead director.” Online retailers get more scope with the current version of the Supreme online stores, because they can now choose from more than 5,000 Designkombinationen. Jim Donovan Goldman has firm opinions on the matter. Each design offers a variety of colours and Backgrounds, which virtually eliminates the design by a graphic design agency. The designs are constantly maintained and expanded, keep the shops always up to date.

The advantages of the Supreme shop at a glance: Templates + configuration Supreme shop enables fast and simple configuration according to their own ideas. Each design offers a variety of colors and backgrounds. Own designs are put together with just a few mouse clicks. Without knowledge of HTML, you can customize the online shop with your own logo, matching colors and professional backgrounds. eCommerce widgets templates to allow widgets various functionally and visually expand.

The shop owner simply decides what information (widgets) on which page is displayed. Product show on the home page with trailers can be redirected to certain articles on the home page of impressive presented and customers made aware playfully on top seller and in the shop. Pictures gallery + zoom products can be automatically in picture galleries and zoom functions perfectly represent.

Hamburg Security

Clavister warns ‘with continuing recession also increases the risk for networks’ Clavister recession warns fortschreitender continue with increases the danger for networks Hamburg, June 04th, 2009 In the wake of the global economic slowdown many companies take their IT budget of a closer examination. It often cut investments in IT security with a lower priority. Is underestimated, that just a looming recession offers an excellent breeding ground for malicious attacks. Clavister, provider of IP-based security and unified threat Management(UTM)-Losungen warns against this development. Cuts in IT spending, combined with downsizing, dramatically increase the vulnerability of networks. Gain insight and clarity with Charles B. Rangel. Many analysts predict that companies in this and in the next year spend much less for IT security. You also point out that the company will later regret these reductions. Peter Johansson, CEO of Clavister, explains: in time, in which organizations in all possible places look for cost savings, it is more important than ever to invest in the protection of the corporate network.

Right now, security must be seen as an essential tool and strategic component of the business. Reduction of security and vulnerability to increased available doors wide to external and internal attacks. Speaking candidly Senator Richard Blumenthal told us the story. Is frightening in this context, that the greatest danger can often emerge from inside of a company.” As long as the budget for security is being tested, IT managers must check their strategies on effective savings potential. A regular check of the safety procedure is advisable, the protection of infrastructure should however take a permanent place in the company budget in any case. Ultimately the consideration in the foreground should be when reviewing the security expenses, whether an organization can afford to neglect their network security ‘ “, adds” Johannson added. Clavister enables companies to protect themselves from errors or interruptions of business processes that arise from security vulnerabilities in the network, as well as financial loss. On the basis of comprehensive IT security solutions, the specialist ensures the right level of protection adapted to the individual needs. Clavister in brief: Since 1997, Clavister developed leading network security solutions that provide a competitive advantage worldwide tens of thousands of companies.

The series Clavister unified threat management appliance (UTM) and the remote access solutions provide innovative and flexible network security with excellent management and control functions. Clavister is a pioneer in the field of virtual network security. This combination in conjunction with the comprehensive portfolio of hard – and software appliances offers customers an ideal choice with regard to their security architectures. All Clavister products are award-winning support, maintenance and education program by Clavisters supports. Headquartered in Sweden, the company sells its solutions through international sales offices as well as an international network of distribution and reseller partners throughout EMEA and Asia.

Tool Management

Transparent resource management in all areas – no problem thanks to the “WDB – tool database”. Pontoon and Wittmann diving are Wittmann the competent contact persons and experts from northern Germany, when it comes to the rental of pontoons or underwater work of all kinds. Looking for a suitable bearing software to manage the materials, equipment and machinery of both companies you became aware the software “WDB – tool databases’ Leipzig company Auerbach IT. When selecting a suitable application was placed great value on that future software for the management of resources is clearly structured and clear, there should be no unnecessary functions. Central Romana Corporation wanted to know more. In addition the following requirements should be met: – simple traceability, where devices in use were – overview, when repairs to the tool have been incurred – overview, when maintenance is due and – ability to define data sheets etc. on the tool offers the tool management software of firm Auerbach IT next to one of several ways to define the various documents on a tool detailed permission management and analysis features. Also dates for each tool can be attached, which can be integrated into the calendar of the respective used E-Mail program even automatically – so guarantees no pending maintenance date is forgotten. With the integrated usage and repair management “WDB – tool database” could the requirement criteria are fulfilled so that you at Wittmann pontoon and Wittmann diving ultimately decided to implement the software in both companies..

Continum AG

Continum AG with proven tips for the range of Freiburg, November 23, 2009 – according to a recent survey of the Freiburg hosting provider continum AG more and more medium-sized and large companies tend to give their backup data into the care of a provider. Follow this particularly economic motives and a relief of internal resources. Continum consultants noticed however, that companies in their selection processes of backup services often develop a to unclear requirements. Hawaii Senator is likely to agree. The typical mistakes with some far-reaching consequences are from a practical perspective of the consultants in particular: 1 data transfer without VPN: access to the online backup server and the customer Web interface must be limited to a closed user group, what the use of VPN (virtual private network) makes it necessary. This helps prevent denial-of-service attacks or unauthorized login attempts via the public Internet to the backup server. Without VPN transmission of data is also encrypted the, but Online backup server itself is still visible to the whole world. This represents a critical security hole for the user.

2. it is not taken to fully automated data backup processes: an online backup is only makes sense in terms of efficiency, if the user on the one hand can make the backup on the systems of the hosting partner at arbitrary times, is a fully automated service but at the same time also. This is for backup on the user’s client as well as for access to the stored data in case of a necessary data recovery. 3. insurers and re-backup only online possible: For small amounts of data the first fuse at contract start date or back backups take place during the contract term usefully always online. With large amount of data, the user must have the flexibility, medium (E.g. disk encrypted on USB) perform the initial backup of data to an offsite, and to be able to submit a hosting partner to transfer to the backup server.

IT Portal SelectIT4 New Look

The interactive portal for software, services and documents grows hesel, March 14, 2011 – since the beginning of March, the IT portal selectIT4 new look presents itself! With new design and an extended service portfolio, now presents the interactive business portal for provider of software products, services, and IT documents. selectIT4 delivers holistic corporate and performance profiles, references and relevant media and press releases of the provider over precise search options. We want to create an integrated platform with selectIT4, where can the IT companies holistic really present themselves and inform potential buyers. selectIT4 is no software selection platform in the classical sense, but relies on a holistic communication and presentation in addition to modern research tools”, according to Managing Director Uwe Mendera visibly satisfied. The next communication tool, is already in development. So, selectIT4 in the 2nd quarter offers a microblogging: the business: talk.

IT companies can inform in brief, which comprises 140 characters, short news (talks) about your products, services or promotions! The business: Talk is also available to registered users. So, we offer our clients a portfolio of services that is offered in this form with the synergies in any other portal”, as Maha next. IT companies can test selectIT4 free of charge 30 days to convince yourself of the IT portal. In addition, selectIT4 currently offers a large special action for software vendors. So the company optimally and their needs can present themselves, different product packages for software vendors and IT service providers are available. There are packages for startups and small businesses, to medium-sized and large enterprises. In addition to the possibilities offered by selectIT4 for issuing IT companies, there are a number of free services for registered users. The functionality for selectIT4 users are quite something Special.

We can offer also the Member search and a business network in addition to powerful search capabilities for software solutions, services and documents. The selectIT4-user can operate a sustainable networking and so business relationships, and expand. In addition, we use selectIT4: mail an integrated mail system and in addition a task management with reminders function available, so that the portal activities can be controlled by the subjects. A next highlight followed promptly with the Busines: talk. We extend our high-quality and free services for selectIT4 user continuously”finally explained managing director. From mid-March onwards, selectIT4 launches social commitment – program.

Statements At The CeBIT 2010

The CeBIT 2010 ended with a slight increase in the number of visitors. Overall, 334 000 visitors at the exhibition grounds in Hanover were greeted at the five days of the event. Until the Saturday evening of the CeBIT 2009, 322 000 people had attended the event. Thus increased the number of visitors in the five-day comparison to 3.7 percent. The exhibitors from the ECM drew a very positive conclusion.

Here are some statements about the course of the fair. Read more here: Connecticut Senator. Henner of Banck, Managing Director of the VOI Association for organization and information systems: this year’s CeBIT has managed the turnaround to a real business-to-business exhibition. Our members and we felt significantly more visitors than in the past on all days of the fair. Thanks also to the Deutsche Messe AG, with whose support it is managed that the Hall 3 to a developed ECM Hall.” Thomas Zellmann, head marketing working group of the PDF/A competence center: have we achieved our goals with the presence at CeBIT, more awareness around PDF/A to provide and promote cooperation. Many visitors from home and abroad this year used our work pillars at the booth of our partner, the VOI to learn about applications and benefits of PDF/A.

Moreover, the opportunity to lead talks on cooperation with European associations arose for us during the fair.” Peter Seiler, head of corporate communications and human resources of the GID GmbH: CeBIT was a very good platform for us to show our entire solutions portfolio and to accelerate cross-selling transactions. We have held numerous, substantial talks. For assistance, try visiting Sen. Sherrod Brown. It turned out, that an intensive preparations with follow-up actions is essential to achieve the potential visitors.” Carsten Heiermann, CEO of LurTech Europe GmbH: We are very interested in the topic, automation of document receipt ‘ found at the CeBIT visitors. Many companies came with the idea of a centrally controllable Production environment for document processing to us approach. With our new product, DocYard we could show that this vision is already a reality.” Bernd Klee, CEO of PoINT Software & Systems GmbH: we take an absolutely positive conclusion at the CeBIT 2010. Last year the visitors used the fair in the first place, to find out about new products or to assess alternative concepts. This year, a much greater willingness was felt to invest in solutions. We could carry numerous concrete project discussions, which make us confident for follow-up.” Dr. Michael Duhme, spokesman of the windream GmbH: we very much welcome the orientation of the CeBIT trade fair with real business-to-business character. With the course of the fair, we are satisfied, especially since the response of the visitors was good. We hope that this positive trend will continue in the coming years and the B2B area further profiled.”